Terms and Conditions

The Buy, Sell and Swap features are provided by independent, licensed third-party cryptocurrency service providers and, for fiat purchases and sales, by their payment partners. When You use these features, You contract directly with the relevant Third-Party Provider, and its own terms and privacy policy apply.

The Company acts only as a technology interface that connects You with Third-Party Providers. We do not execute, match or settle these transactions, and We do not set the rates. Quotes shown on the web platform and in the mobile application are estimates, and the final amount is determined by the Third-Party Provider.

Third-Party Providers may carry out their own identity verification, may refuse a transaction, and may only be available in certain countries.

You are responsible for entering the correct recipient wallet address. Transactions sent to an incorrect address cannot be reversed.

We are not responsible for the acts, omissions, delays, failures, rates or fees of any Third-Party Provider. Any dispute about a Third-Party Provider’s service must be raised with that provider, although We may assist You where reasonably possible.

By using the Service, You acknowledge and accept the risks of Digital Assets, including that:

• the value of Digital Assets is highly volatile and may fall significantly, or to zero, in a short time;
• stablecoins may lose their intended value relative to the currency they track;
• blockchain transactions are irreversible, and errors cannot be corrected;
• blockchain networks may be affected by congestion, high fees, forks, technical failures or attacks;
• changes in law or regulation may restrict or prohibit the use of Digital Assets or the Service; and
• there is no guarantee that a market will exist for any Digital Asset at any time.

You are solely responsible for Your decisions to buy, sell, hold, send or receive Digital Assets.

We offer optional Premium Membership plans. The benefits, price and duration of each plan are described on the web platform and in the mobile application.

The plan fee is deducted from Your Wallet when You purchase the plan, and You authorise Us to make that deduction. Where a plan renews, the renewal fee is deducted from Your Wallet at the start of each new period, as described on the web platform and in the mobile application. If Your Wallet balance is insufficient, Your Premium Membership may lapse.

Premium Membership fees are non-refundable, except where the law requires otherwise.

We may change the benefits of any plan. Features described as “coming soon” are not guaranteed and may not be provided.

We may offer referral bonuses, cashback and other rewards, subject to the conditions displayed on the web platform and in the mobile application.

We may change, suspend or end any reward programme at any time, without notice.

We may cancel rewards, and suspend Your Account, if We reasonably suspect abuse, including self-referral, the use of multiple Accounts, or fraudulent activity.

The Fees for each service are displayed on the web platform and in the mobile application before You confirm a Transaction. By confirming, You agree to pay them, and You authorise Us to deduct them from Your Wallet or Card balance.

Blockchain network fees and Third-Party Provider fees may also apply, and they are outside Our control.

We may change Our Fees at any time. Changes apply to Transactions made after the new Fees are displayed on the web platform and in the mobile application.

You are solely responsible for determining and paying any taxes that apply to Your Transactions. We may report information to tax authorities where the law requires it.