Merchant Terms and Conditions

By downloading or installing the CentPay Merchant app, accessing the merchant web dashboard, registering an Account, or otherwise accessing or using the Service, You agree to be bound by these Terms and by Our Privacy Policy, which forms part of these Terms. If You do not agree to these Terms, You must not access or use the Service.

These Terms form a legally binding agreement between the business that registers the Account and the Company. Certain features of the Service may be subject to additional terms, such as the terms of a Third-Party Provider. Where additional terms apply to a feature, they supplement these Terms and, in the event of a conflict regarding that feature, the additional terms prevail to the extent of the conflict.

The person who registers the Account or accepts these Terms confirms that they are authorised to act for, and to bind, the business named in the Account.

The Service is provided for business use only. It is not offered to consumers for personal, family or household purposes.

In these Terms, the following words have the following meanings:

Account

means the merchant account registered for Your business to access the Service.

API Keys

means the public key and secret key issued to You on the Developer API page to connect Your website, app or systems to the Service.

Authorised User

means any owner, director, employee, agent or other person You allow to access or use Your Account, Your login details or Your API Keys.

Business Verification

means the Know Your Business (KYB) and Know Your Customer (KYC) checks We carry out on Your business, its owners and its Authorised Users to verify their identity and meet Our legal obligations.

Company, We, Us or Our

means CentPay.

Customer

means any person who pays You, or tries to pay You, through the Service.

Device

means any device, such as a mobile phone, tablet or computer, that You use to access the Service.

Digital Assets

means USDT and any other cryptocurrencies, stablecoins and digital tokens supported by the Service from time to time.

Fees

means the fees and charges for the Service, including transaction fees and withdrawal fees, as displayed in the CentPay Merchant app and on the merchant web dashboard.

MT5 Account

means a MetaTrader 5 trading account that is linked to Your Account and can receive funds from, or send funds to, Your Wallet.

P2P Transfer

means a transfer of Digital Assets from Your Wallet to the Wallet of another CentPay merchant.

Service

means the CentPay Merchant mobile application, the merchant web dashboard at https://member.centpay.io/merchant, Our website at https://centpay.io, the Developer API, and all related features, products and services.

Third-Party Provider

means an independent company, not controlled by the Company, that provides a service You access through the Service, including blockchain networks, MT5 brokers and platform providers, identity verification providers, live chat providers and app store operators.

Transaction

means any payment, deposit, withdrawal, P2P Transfer, MT5 transfer or other operation carried out through the Service.

Transaction PIN

means the six-digit code You set to confirm transfers and withdrawals.

Wallet

means the balance record within Your Account in which supported Digital Assets are held for You.

Webhook

means a web address You give Us so that Our servers can send You updates when a payment, deposit or withdrawal changes status.

You or Your

means the business that registers the Account and, where the context requires, its Authorised Users.

To use the Service, You must be a business, such as a company, partnership that is legally registered and in good standing in its country of registration.

Each person who registers or uses the Account for You must be at least 18 years old, or the age of legal majority in their country of residence if higher.

Your business, its owners and its Authorised Users must not be located in, registered in, or residents or citizens of, any country or region where the use of the Service, or any part of it, is prohibited or restricted by law, or which We designate as unsupported from time to time. None of them may be the subject of any sanctions administered by a government or other competent authority.

Unless We agree otherwise in writing, Your business may hold only one Account. You must not open or operate an Account on behalf of, or for the benefit of, any other business or person.

We may refuse to open an Account, or restrict access to any feature, at Our sole discretion and without giving reasons, where permitted by law. Some features of the Service may not be available in Your country or for Your business category.

When You register, You must provide accurate, complete and current information about Your business and its owner, including the company name, trading name, registration number, country of registration, website, business category, owner details, contact details, and Your expected monthly and annual volumes and transaction amounts. You must keep this information up to date and tell Us promptly about any change.

You must verify Your email address before You can sign in. Your Account may not be fully active until We have completed Business Verification and approved Your Account.

You are solely responsible for keeping Your password, Transaction PIN, two-factor authentication (2FA) codes, authenticator app, API Keys and the Devices on which they are stored secure and confidential. You must not share them with anyone who is not an Authorised User. We may require 2FA when You sign in, We require 2FA for withdrawals, and We require Your Transaction PIN to confirm transfers and withdrawals.

You are responsible for all activity that takes place through Your Account or with Your API Keys, including the acts and omissions of Your Authorised Users.

To the fullest extent permitted by law, the Company shall not be liable for any loss, damage or unauthorised access to Your Account arising from Your failure to keep these details secure, including where Your password, Transaction PIN, 2FA codes, API Keys or email account credentials are disclosed, or where a Device, Your authenticator app or Your email account is lost, stolen or accessed by another person.

You must notify Us immediately at support@centpay.io if You suspect that Your Account or API Keys have been used without Your authorisation, or that Your login details or Transaction PIN have been lost, stolen or compromised. We will never ask You for Your password, Transaction PIN, 2FA codes or secret key.

Your Account belongs to Your business and may not be sold, transferred or shared with any other business or person.

We are required by law to verify the businesses We work with. You must complete Business Verification before You can use the Service, or certain features of it, such as withdrawals.

We may, at any time, ask You for additional information or documents, including company registration documents, details of Your directors, owners and beneficial owners, proof of address, details of Your business activities, and information about the source of Your funds and the funds You receive from Your Customers. You agree to provide them promptly.

You authorise Us, and Our verification and screening providers, to make the enquiries We consider necessary to verify Your business and the people behind it, and to screen them against sanctions, politically exposed persons, adverse media and fraud databases.

We may set, review and change transaction limits for Your Account, taking into account the expected volumes and transaction amounts You gave Us. We may refuse, delay, suspend or restrict any Transaction or feature if Business Verification is not completed, if the information You provide is incomplete, inaccurate or unsatisfactory, if Your activity does not match the information You gave Us, or if We are required to do so by law.

We monitor Transactions to prevent money laundering, terrorist financing, fraud and other financial crime. We may report suspicious activity to the relevant authorities and may be prohibited by law from telling You that We have done so.

You must comply with all anti-money laundering, counter-terrorist financing, sanctions, tax, consumer protection and other laws that apply to Your business and to the payments You accept.