Frequently Asked Questions

Have Any Questions?

  • What is CentPay, and how does it work?
    CentPay is a platform that allows users to deposit cryptocurrency and spend it seamlessly through a CentPay Card. Users can deposit, manage and convert their crypto assets for everyday transactions without hassle.
  • To get a CentPay Card, sign up on our platform, complete the verification process and request your card through the dashboard. Once approved, your card will be shipped to your address.
  • Yes. The CentPay Card is accepted worldwide wherever the card network is recognised, allowing you to make purchases and withdraw cash at ATMs across the globe.
  • CentPay charges minimal fees for services such as card issuance, crypto deposits and currency conversion. Detailed information is on our Fees & Limits page, or contact us to learn more.
  • Absolutely. CentPay employs advanced encryption, secure storage and fraud prevention technologies to safeguard your funds and transactions. Our platform is compliant with international security standards.
  • Any transactions beyond the set limits will be declined to maintain account security. Contact support to request higher limits.
  • Log in to your CentPay dashboard, navigate to the Deposit section and follow the provided instructions to complete the deposit.
  • Deposits typically take a few minutes, depending on blockchain network congestion and the cryptocurrency being used. In some cases it may take longer.
  • Contact our support team immediately through the Contact Us page. We will block your card to prevent unauthorised transactions and start the replacement process.
  • Log in to your CentPay dashboard to track all transactions and monitor account activity. Detailed reports and statements are available for review at any time.
  • Contact our support team via the Contact Us page. Please clear any remaining balance before requesting account closure.
  • Check your card balance, ensure you are using the correct payment details and verify that your card is activated. If the issue persists, reach out via the Contact Us page.