Frequantly Asked Questions

Have Any Questions?

  • What is CentPay, and how does it work?
    CentPay is a platform that allows users to deposit cryptocurrency and spend it seamlessly through a CentPay Mastercard. Users can deposit, manage, and convert their crypto assets for everyday transactions without hassle.
  • How do I get a CentPay Mastercard?
    To get a CentPay Mastercard, sign up on our platform, complete the verification process, and request your card through the dashboard. Once approved, your card will be shipped to your address.
  • Is CentPay Mastercard accepted globally?
    Yes, the CentPay Mastercard is accepted worldwide wherever Mastercard is recognized, allowing you to make purchases and withdraw cash at ATMs across the globe.
  • Are there fees associated with using CentPay?
    CentPay charges minimal fees for services such as card issuance, crypto deposits, and currency conversion. Detailed information about fees can be found on our Fees and Limits page Or Contact us to learn more!
  • Is CentPay secure for my funds and transactions?
    Absolutely! CentPay employs advanced encryption, secure storage, and fraud prevention technologies to safeguard your funds and transactions. Additionally, our platform is compliant with international security standards.
  • What happens if I exceed my account limits?
    Any transactions beyond set limits will be declined to maintain account security. Contact Support for higher limits.
  • How do I deposit cryptocurrency into my CentPay account?
    To deposit cryptocurrency, log in to your CentPay dashboard, navigate to the Deposit section, and follow the provided instructions to complete the deposit.
  • How long does it take for a cryptocurrency deposit to be processed?
    Deposits typically take a few minutes to process, depending on the blockchain network congestion and the cryptocurrency being used. In some cases, it may take longer, so please be patient.
  • What should I do if my CentPay Mastercard is lost or stolen?
    If your CentPay Mastercard is lost or stolen, contact our support team immediately through the Contact Us page. We will block your card to prevent unauthorized transactions and will start the card replacement process.
  • How can I track my spending and account activity?
    You can track all your transactions and monitor your account activity by logging into your CentPay dashboard. Detailed reports and statements are available for review at any time.
  • How can I close my CentPay account if I no longer wish to use it?
    To close your CentPay account, contact our support team via the Contact Us page. Make sure to clear any remaining balances before requesting account closure.
  • What happens if my transaction fails or is declined?
    If your transaction is declined, check your card balance, ensure you are using the correct payment details, and verify that your card is activated. If the issue persists, reach out to our support team via the Contact Us page.