Merchant Terms and Conditions

Your Wallet allows You to hold balances of the Digital Assets supported by the Service, currently USDT on the TRC20 (Tron), ERC20 (Ethereum) and BEP20 (BNB Smart Chain) networks, as shown in the app and on the dashboard. We may add or remove supported Digital Assets and networks at any time.

You and Your Customers must only send supported Digital Assets, on the selected network, to the deposit address shown for Your Account. Digital Assets sent to the wrong address, on an unsupported network, or of an unsupported type may be permanently lost. We are not responsible for such losses and may be unable to recover the assets.

Deposits are credited to Your Wallet after the required number of blockchain confirmations and the completion of any compliance checks.

To request a withdrawal to an external wallet address, You must enter a code from Your authenticator app and Your Transaction PIN. You are solely responsible for entering the correct destination address and selecting the same network as the receiving wallet. Withdrawals are reviewed before they are sent and may remain pending until they are approved. Once a withdrawal has been sent to the blockchain, it cannot be cancelled or reversed. Minimum amounts, limits and withdrawal fees apply, as displayed before You confirm.

We may delay, hold or reject any deposit or withdrawal, or turn off withdrawals for Your Wallet, where We consider it necessary for security, compliance or legal reasons.

If any amount is credited to Your Wallet in error, You must notify Us and You must not use it. We may reverse any erroneous credit, and You must return any amount that You are not entitled to.

You may send Digital Assets from Your Wallet to another CentPay Merchant or User using their registered email address or by scanning their CentPay P2P QR code, where supported. You are responsible for verifying the recipient’s details before confirming the transfer.

Completed P2P Transfers are final and cannot be reversed by Us. If You send funds to the wrong merchant, You must seek their return from the recipient directly.

P2P Transfers are subject to the Fees shown before You confirm. We may set limits on the amount, number or frequency of transfers.

Where an MT5 Account is linked to Your Account, You may move funds from Your Wallet to that MT5 Account, and from that MT5 Account back to Your Wallet.

If You turn on auto-transfer and select an MT5 Account, You authorise Us to move new funds credited to Your Wallet to that MT5 Account automatically, as each payment settles, until You turn auto-transfer off. The transaction fee applies to each automatic transfer. You are responsible for selecting the correct MT5 Account.

MT5 Accounts and the MetaTrader 5 platform are provided by Third-Party Providers under their own terms. We are not responsible for any trading, prices, losses or margin calls on an MT5 Account, or for the availability of any MT5 Account. Trading carries a high level of risk.

MT5 transfers may be delayed or rejected where an MT5 Account is unavailable, where its details do not match Your Account, or for security, compliance or legal reasons.