How We Use and Share Data — Merchant Privacy Policy

Use of Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain Our Service, including processing payments, deposits, withdrawals, P2P transfers and MT5 transfers, running auto-transfer, sending webhooks, and preparing activity reports.
To manage Accounts: to manage a Merchant’s registration and give it and its Authorised Users access to the features available to them.
To verify Merchants and comply with the law: to carry out Business Verification and customer due diligence, screen against sanctions and politically exposed persons lists, monitor transactions, and prevent, detect and report money laundering, terrorist financing, fraud and other financial crime.
To protect Accounts and Our Service: to operate two-factor authentication and Transaction PINs, protect API Keys, monitor login activity, and detect and prevent unauthorised access and suspicious activity.
To contact You: to contact You by email, telephone, SMS or in-app notifications about Your Account, payments, security alerts, and changes to the Service or this Privacy Policy.
To send You marketing communications, only where You have agreed to receive them or where otherwise permitted by law. You may opt out at any time.
To manage Your requests: to respond to Your support requests, enquiries and complaints.
To improve the Service: to diagnose technical problems and improve the stability, performance and security of the Service.
To meet legal obligations and protect Our rights: to keep records, meet regulatory and tax reporting obligations, respond to lawful requests from authorities, enforce Our Terms and Conditions, and establish, exercise or defend legal claims.
For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, in which Personal Data held by Us is among the assets transferred.

Legal Bases for Processing

Where applicable law requires a legal basis for processing Personal Data, We rely on one or more of the following: the performance of Our contract with the Merchant; compliance with Our legal and regulatory obligations; Our legitimate interests (such as verifying the people behind a business, preventing fraud and keeping the Service secure), balanced against the rights of the individuals concerned; and consent, which may be withdrawn at any time without affecting processing carried out before withdrawal.

If You do not provide Personal Data that We need to meet a legal requirement or to perform Our contract with the Merchant, We may be unable to open or maintain the Account or to provide some or all of the Service.

Sharing Personal Data

We do not sell Personal Data, and We do not share it for third-party advertising. We may share Personal Data only in the following situations:

With Service Providers: We share Personal Data with Service Providers who help Us operate the Service, such as cloud hosting, Business Verification, sanctions screening, email, SMS and live chat providers. They may process Personal Data only on Our instructions and must keep it confidential and secure.
With MT5 brokers and platform providers: when You move funds to or from an MT5 Account, or use auto-transfer, We share the details needed to complete the transfer, such as the MT5 account number, the amount and Your Account identifiers.
With blockchain networks: when a deposit or withdrawal is made, the wallet addresses, amounts and timestamps are recorded on a public blockchain.
With Other Merchants and Users: When You make a P2P transfer, whether to another Merchant or to a User, limited information, such as Your name, business name, or email address, may be shared with the recipient as necessary to process the transaction. When You share or scan a P2P QR code, the information displayed may include the details encoded in the QR code.
With Your own systems: when You set webhook or redirect addresses, We send payment updates and Customer payment details to the addresses You choose.
With Affiliates: We may share Personal Data with Our Affiliates, in which case We will require those Affiliates to honour this Privacy Policy.
For business transfers: We may share or transfer Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With consent: We may disclose Personal Data for any other purpose with the consent of the person concerned.

MT5 Accounts

MT5 Accounts and the MetaTrader 5 platform are provided by Third-Party Providers. When You link an MT5 Account or move funds to or from it, the relevant MT5 broker and platform provider process Personal Data as independent controllers in accordance with their own privacy policies. We are not responsible for their privacy practices, and We encourage You to review their terms and privacy policies.

Blockchain Transactions

Cryptocurrency transactions are recorded on public, decentralised blockchain networks. Information such as wallet addresses, transaction amounts and timestamps is permanently visible to anyone, and may in some cases be linked to You or to Your Customers by third parties.

These networks are not owned, operated or controlled by the Company, and information recorded on them cannot be changed or deleted by the Company or by anyone else. For this reason, the rights to correction and deletion cannot be exercised in respect of data recorded on a blockchain network. Please consider this carefully before making any cryptocurrency transaction.